The estimated delivery times posted on product pages includes processing of orders at our facility in Dunedin, and shipping by the Courier Service.
Delivery time depends on your location, whether it's within the same island, between islands, or a rural area.
Order processing and shipping at our facility only occurs during business hours, 9am to 5pm, Monday - Friday (excluding holidays).
Monday - Friday daily cut off is 12:00 noon (NZ time). Orders placed after noon are not included in that day's processing and shipping times.
We try to process and ship all orders within 2 working business days from the time in which the order was placed. We occasionally can get a backlog of orders to fill which may result in a delay of an extra day or two.
Missing or Overdue Parcels:
If your parcel hasn't arrived within 4 or 5 days past the estimated delivery time, please check with other members of your household to see if anyone may have put your package aside and forgot to mention it.
If you live in an apartment complex try the managers office to see if they are holding your package, carriers will often leave packages at a manager’s office for safekeeping.
Consider contacting your local post office and ask if they can assist you, they may have your package on hold for you awaiting pickup.
If you are unable to locate it yourself and don't receive your parcel within 14 days, Contact Us and we will look into it for you and file a missing item report with the courier service. Please provide your full name, Order ID number and shipping address.